Posts Tagged ‘customers’

The Bad Bartender Chronicles V

May 31, 2013

I recently had one of the worst experiences at a bar that I’ve had over my entire drinking career which has been lengthy and highly decorated. It was my first time in San Francisco and as a lover of craft beer everyone I spoke to before embarking on my trip up north told me there was absolutely one bar I had to go to if I was going to be in the city. So, I did and shall forever regret stepping foot there. As a respectful member of the bar community coupled with my blinding hatred for a certain four letter website I am legally not allowed to name, the bar at which I had this terrible experience shall remain nameless.

Another reason the bar shall remain nameless is because it wasn’t the bar that ruined my time there it was the pathetic excuse for a bartender who was clearly twelve years past being past her prime. Even a historically cool bar can be ruined by terrible service and based on the regulars’ acceptance of this common street walker’s behavior I figured her shitty treatment of customers wasn’t an exception but the norm.

It was late when we arrived with a nice buzz from a day long hair of the dog session beating off a circus-sized hangover. My first impression of this allegedly awesome craft beer bar was that it reeked like vomit. Not freshly puked vomit but years of people puking all over the place like the scent of vomit was stained into every surface of the bar.

We found four seats at the bar and waited to order. The bartender was at the other end of the bar leaning on the bar top with her back to us as she talked to other customers. The guys she was talking too had full beers so they clearly were not performing a business transaction. I looked around and saw four other patrons in addition to my three buddies and me anxiously awaiting a frosty beverage. After five minutes of watching the bartender shoot the shit she looked down the bar and made eye contact with me briefly before returning to her conversation for another five minutes.

Finally she slowly sauntered down the bar and helped the four other patrons who needed refills. Five minutes after that she greeted my buddies and I with a disinterested look as she tossed four soggy coasters at us. She wore a small tank top and leaned on the bar to show off her tits which were probably the only two good features this venomous skankbag possessed both physically and mentally.

Her hair was put back in pigtails and her face wore the weathered look of years spent turning tricks behind a puke stained bar. Her shorts were short enough that she needed two different hairdos and my first thought was how proud her father must be that his forty year old daughter still dressed like a whore.

She half listened to our order while twirling one of her pig tails around her finger. She poured our beers and asked us where we were from. When we told her San Diego she laughed at us and walked away. With frosty pints in front of us we thought nothing of it and all tipped the venomous skankbag a couple of bucks as we are all seasoned bar folk.

Less than halfway through our beers two of my buddies and I stepped out front for a quick smoke. We returned five minutes later and upon sitting down saw that our almost full beers were no longer where we left them. Now I know your first instinct would be to ask your non-smoker friend what the hell happened, but that is another blog for another day and honestly our freshly bought beers being taken was probably the last thing on his mind since at any other bar in the world that wouldn’t be a concern.

It took us ten minutes to get the venomous skankbag back down to our end of the bar because she was at a table sitting on some guys lap as she sipped out of their pitcher. When she finally returned to us we asked her what had happened to our beers.

“What beers?” she responded with a dip of her shoulder to expose more of her breasts and a flirtatious smile.

We all laughed uncomfortably thinking she was fucking with us and that our beers would reappear shortly. When they didn’t we asked her again what had happened to our beers.

“What beers?” she responded in a much more serious tone.

“The fucking beers we just bought from you and tipped you for!” said one of my buddies.

“I don’t know what beers you are talking about,” she said.

“Seriously we just ordered those beers ten minutes ago,” I said.

“Listen, do you really want to debate me on this or do you want to tell me what the fuck you want to order?” she yelled at me.

At that point I walked out with plans never to return because at this point I had been purposely ignored, stolen from and laughed at. After smoking a cigarette with no sign of my buddies, I reentered the bar only to find out that one of them had paid for another round of beers from the venomous skankbag and also tipped her fat in the process. I know you are thinking why the hell any sane person would be foolish enough to give more money to such a thieving bitch but once again that is another blog for another day.

Sipping the frosty pint in front of me calmed me for the moment. This calm lasted briefly as I noticed that amongst the dirty glassware the venomous skankbag was too lazy to wash were my buddies and my three near full beers. When we pointed this fact out to the venomous skankbag she ignored us at first.

“Those aren’t your fucking beers so just stop fucking crying like a bunch of pussies and drink what the fuck is in front of you,” she said after further questioning.

I have never finished a pint faster in my life. I was done with being disrespected and out the door in less than two minutes. Someone that bad at their job should be not just be fired but marched in front of a firing squad. At the very least she should be forced to seek an occupation more suited to her skill set like returning to the corner she was hatched at to commonly walk the street.  

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GULPU.com Wins!

September 1, 2012

The day has finally arrived. Review evolution is upon us ladies and gentlemen. GULPU.com went live to you, the general drunken public yesterday at 1pm. I would like to thank you all for the patience you have shown in the face of great anticipation for GULPU’s release. There have been some bumps along the road which I can only speak about vaguely as my lawyers have advised me to be less open about my legal affairs.

The latest and perhaps the most laughable was this past week when “someone” hacked into my twitter account. I think we all know who this someone was. It was a bush league attempt at sabotaging my social media outlets in a last ditch attempt to ensure that GULPU.com never went live. After kidnappings, full body cavity searches, unjust arrests and torture, this amateurish stunt did little more than make me change a bunch of passwords which I do every five days anyways.

I would like to thank my web designer, who after having many attempts on his life since being hired at GuerillaDeSwine Productions has requested to remain anonymous, for being a real trooper despite the loss of one or more limbs. It has been a team effort and the reward will be reading all the wonderful reviews that you, the general drunken public have surely been drafting since the first time you found out about the site that puts the power back into the hands of hard working people everywhere.

No longer will we sit idly by while people treat us like servants just because our industry is in pleasing paying customers. Unfortunately, as soon as you empower the consumer the right to dictate every aspect of business service becomes tricky. Now with the internet and a certain four letter site that shall not legally be named people have opened fire on the customer service industry and the hard working people who work within it. GULPU.com is our opportunity to fire back.

It’s simple. You sign up at http://www.gulpu.com/ with an anonymous username and your email and then have a chance to browse one of the many, highly entertaining reviews that people like you have already posted and even comment on the ones you really like. Or you can simply click the Start A New Review button and write your way into review evolution. The release you will feel will be like losing your virginity every time you submit a new review.

It is important to remember that we here at GULPU.com highly encourage that you remain ANONYMOUS. With all the heat we have already felt just for developing GULPU GuerillaDeSwine Productions will not be held responsible if something unsavory or illegal happens to you because you use your real name or say where you work.

We also encourage GULPU.com members to share both good and bad experiences that they have had when working in the customer service industry. There will be a rating system of shot glasses so you will be able to score each individual review. For example if while bartending a beautiful blonde sat at your bar all night drinking whiskey and then tips you with a fifty, a blowjob, and an invitation to a future threesome with her and her twin sister then you should probably award her five shot glasses.

However, if some giant twat who tried to bang his busted girlfriend in the ladies room wants to fight you because you tell him he has a nice purse bro then you would most likely rate this negative experience with just one shot glass. The reviews that have been posted by members so far are so entertaining that I was late to two different legal hearings because I couldn’t stop reading what members of the GULPU.com community had written so far.

GULPU.com isn’t just for restaurant or bar employees; it is for anyone who provides service that is paid for by a customer.  Whether you are in retail, work in a call center, are a sales rep or any customer related business GULPU.com is interested in sharing your experiences with others who go through similar encounters with people even if they work in a different industry. In fact my favorite GULPU review so far was written by a local stripper who complained that when giving a lap dance a customer insisted she call him Tim Tebow as she did. That’s what GULPU.com is all about, giving hard working people the right to talk about the honest work they do.

The first twenty reviewers will be GULPU.com VIP members who will receive limited edition shirts this Monday, September 3rd at the GULPU Website Release Party. The party is at 3725 Jefferson St. in Carlsbad, CA. and begins at 3pm. The VIP shirts, designed by Underground Artist of the Year Joe Anderson, will only be available this one time so hurry up and sign up so you can write a review. There will be regular GULPU.com shirts as well as books for sale at the party so bring your wallet and five friends who want to support local literature. Food and live music by DJ SAVEE and the Paragraphs is also on the agenda so don’t be late this Labor Day.

GULPU.com has been a long time in the works and everyone here at GuerillaDeSwine Productions is very proud to be part of such a noble endeavor. Keep those reviews coming and let your soul go free as you unburden your mind from years of working hard to please customers. It’s time to have your voice heard by people who are just like you. It’s time we told websites like the four letter one that legally shall not be named that we will not be treated like animals. It’s time for all of us to experience review evolution at http://www.gulpu.com/

BUY MY BOOK LOVE LIFE BY CLICKING ON THE LOVE LIFE LINK UP AND TO THE RIGHT FROM HERE!

Jason C., Chicago, IL. GULPU

May 26, 2012

I don’t like to toss the words frosty and bitch around lightly, but sometimes there is no other way to describe certain females. There are just some women who make it a point to be a royal pain in the ass. There are men like that too except we call them a douche bag or asshole or dickbag. The term frosty bitch, however, is one I like to reserve for the fairer sex.

It was college night and we were slammed. I was by myself behind the bar and maintaining pretty well despite the constant stream of server tickets spewing out of my ticket printer. I pulled three tickets and on my way to making those drinks took an order from a couple at the right end of the bar. After placing six drinks in the server window I proceeded to mix the couples drinks. I served them with a smile and moved onto a group of three guys to the left of them.

They all ordered beers and on my way to the draft tower I snagged two more server tickets from the printer. As I was pouring the beers I scanned the bar. Three more server tickets had just printed out. The couple I had just served was good, the guys next to them were the ones I was serving, there was another couple to the left of them who were good and to the left of them was one guy who had just walked up and was patiently waiting with his money in hand.

I put the server’s drinks in the window and then served the three guys their beers. I gave the solo guy the head nod and then proceeded to cash out my current order. As I did that up walks a girl who I could tell from the slam of the front door had literally just walked in. She stood next to the guy I was going to help next and tried to catch my attention by bending over the bar showing her cleavage. I avoided nipple and eye contact and kept moving.

I dropped off the three guys change. Four more server tickets printed out. I approached the guy who had been patiently waiting. Before he could even begin to order this frosty bitch started waving her hand in the air.

“Excuse me I was here first.”

I ignored her and maintained eye contact with the guy. He began to order when again she waved a hand in the air.

“Are you fucking kidding me? I was like here way before him. “

I looked at her. She was in her early thirties but based on her makeup and skankified outfit it was clear she was hoping to pass for twenty-two. Her blatant attempt of looking younger was failing miserably.

“Excuse me Mam, but no you weren’t here first. I will be with you as soon as I help the customers who have been waiting longer.”

“Whatever. A gentleman would help the woman first.”

She then glanced at the guy I was originally trying to help with a crooked smile that smacked of a sickly attempt at seducing him. Instead of being interested in this forward flirt on her part he looked scared and confused. He motioned for me to help her first.

She ordered a lemon drop martini. I chilled her glass and then went about pouring the four server tickets. I placed the drinks in the server window and then began to mix her drink. The guy I had tried to help had walked away.

I put her drink in front of her and told her it would be eight dollars. She gasped in disgust.

“Really? It took long enough. I feel like that’s way too much money.”

She begrudgingly pulled her wallet out of her purse and slid a ten dollar bill across the bar. I gave her the change which she quickly snatched and put away. I saw that the guy I had tried to help before hadn’t left but had simply moved to the other side of the bar.

I went to go help him again when out of the corner of my eye I saw her reach for my fruit caddy. I was able to intervene before she stuck her grubby little hands all over my freshly cut fruit. I politely informed her that her touching my fruit was against health code and made it clear that if she wanted more fruit all she had to do was ask.

“Wow, rude. All I wanted was another lemon,” she said.

I handed her another lemon. The guy ordered a beer. The ticket printer pumped out two more server tickets. They were both beers. I poured them and then as I went to put them in the window I saw this frosty bitch with half her hand buried in the server’s fruit caddy.

I watched as she grabbed a couple of cherries and dropped them in her drink. She then stuck her dirty skank hand back in the caddy. I put the drinks down and slammed the lid of the caddy down on her. She screamed at such a high pitch it sounded like a cat was being tortured. She pulled her hand back and it was full of cherries and lemons.

“I told you not to do that once already. If you do it again I will have to ask you to leave,” I said.

She let out a defiant cackle and then threw the fruit in her hand at me. Before the fruit hit the floor I snatched her drink and threw it away. I then came around the bar and escorted her out. She kicked and screamed and cursed and skanked but her words fell upon deaf ears.

When I returned I was finally able to help the guy who had been waiting so patiently. Once he got his drink he and everyone else that had come in contact with that frosty bitch breathed a sigh of relief at the sight of her leaving.

Tony D., East Vista, CA. GULPU

April 28, 2012

A husband and wife walk into the bar. He is a fifty year old wearing a Hawaiian shirt half buttoned and she is homely and half his age. She is pushing a stroller with their child inside it. Most bars aren’t kid friendly, but since our establishment is both a restaurant and a pub we encourage families to be comfortable there. In fact a lot of our regulars bring in their sweet, well-mannered and well-behaved children all the time and not only do we as employees embrace them but other customers do as well.

This is why when this man strolled up with his kid and his darts no one really thought much of it. He approaches the bar. After waiting less than a minute he grows impatient and begins waving his cash in the air. I walk over to him.

“Jack and Coke. And whatever she wants,” he says.

He points over his shoulder at the woman he walked in with who is frantically trying to find a safer place than a crowded dart room in a busy pub for her to store her child. As she does she dodges darts until she finally finds a safe corner for her kid and her to sit. She begins to order, but does so in what sounded like German. She spoke as if she expected me to understand her. I stopped her finally and began to respond in English. She held up her finger and waved it in my face before turning and calling for the man in the Hawaiian shirt. He was playing darts so it took a minute to get his attention. She waved him over. He leaned on the bar, annoyed.

“I said a Jack and Coke.”

“Right, what is she having?” I asked pointing at his wife.

He nodded.

“Vodka Tonic. Make it the cheap stuff.”

I made their drinks and by the time I returned he was back to playing darts. I placed the drinks in front of the foreigner and told her it was nine dollars. She stared blankly at me. I motioned money with my fingers and she finally got it pulling out a twenty. I gave her some change which she pocketed.

Then the crying began. It started out quietly and brief, but slowly transformed into the sound of a constant scream. It was the kid. I scanned the bar and received annoyed looks from my happy hour regulars. The screaming stopped but continued to ring in my ears for several seconds longer. The guy returns with an empty glass.

“I don’t think there was any whiskey in that drink so make this one a double,” he says as he waves his money in my face.

I pull out a glass and a shot glass. I measure the drink to exactly two ounces and top it off with coke. He pays without tipping.

“Do you guys have any snacks? She’s hungry,” he says as he nods to his mail order bride.

I slide him a menu. He slides it back.

“No, no, I meant like peanuts or crackers or something.”

“No we do not, sir.”

“What kind of restaurant is this?”

He goes back to playing darts. I serve some other people when out of the corner of my eye I see him standing halfway in the doorway to the kitchen. I rush over and find him harassing the kitchen staff for soup crackers which unfortunately they give to him. I inform the man he is not to be bothering the kitchen and he walks away without acknowledging me.

I return to the bar and see that his wife is dousing the soup crackers in Tabasco sauce and shoving them down her throat. The screaming begins again shortly after that. The mother tries to console the child but to no avail. The father keeps playing darts not even looking over at her or the child. He returns to the bar and orders another double. I inform him that it would be appreciated if he could get the kid to stop screaming. He shrugs me off and returns to the dart board again without leaving a tip.

The screaming stops and everyone sitting at the bar and those sitting in the section of tables to the left of the dartboard release a collective sigh of relief to be free from the piercing sound of an angry child. He orders another double without tipping. Five minutes later the screaming starts right back up. The mother has since given up and stares blankly off into space while the father never acknowledges either one of them.

This happened every Friday for a month straight. It was to the point that customers were complaining about the noise. Both parents had been warned every week, but finally it became too much to bare. I was forced to walk out from behind the bar, pull the man to the side and inform him that his five year old child was 86ed from the establishment. He looked shocked. He glanced over at his screaming child briefly before turning back to me.

“If they wait out front can I stay?”

After fighting off the urge to call Child Protective Services I sent the whole fucked up family packing and thankfully have not seen them since.

The Bad Bartender Chronicles II

March 24, 2012

A major problem with the bar industry today is that a lot of male bar owners/managers make hiring decisions based off approval by their dick instead of their brain. As a result, instead of ending up with a quality bartender they hire some super hot bimbo with boobs bigger than their heads who can barely pour an ice water. Don’t get me wrong, there are a lot of really good female bartenders, some of which are really hot. That’s not the point. This isn’t a beauty contest and the bottom line is if I wanted to stare at a hot chick who can’t keep my drink filled with booze because she is too busy flirting with her nineteen year old barback I would go to a strip club. When I am out drinking, I want my drinks strong and fast and it doesn’t matter if a gremlin is serving me as long as my glass stays full.

Usually, the idea behind hiring a hot female bartender who cares more about her makeup than the customers is based on the fact that most of the people frequenting a bar on a regular basis are men. It is then assumed that when drinking men must have a half dressed hottie serving them alcohol. In that sense men are seen as animals who constantly crave the sight of the opposite sex and when this craving is mixed with booze it gets worse. If that is the case then we as men are very simple creatures and are at best one step above a coyote with our snarling teeth and saliva covered chins.

There is some truth to the idea that all most men need to be satisfied with a bar is to have a glorified stripper with pouring privileges serving drinks slowly. I would estimate that seventy percent of men really are that simple. I know a lot of guys who frequent bars based strictly on what the bar staff looks like. What’s funny is that what all of these guys have in common is their belief that one day they will take that sexy bartender home with them.

That notion is foolish and quite frankly laughable. Hot female bartenders make a living off saps who swear they are one step away from getting laid. News flash jack ass all that flirting you and her just shared was monetarily motivated on her part and ten seconds after you walked away she started flirting with someone else.

This false confidence grows when men are fed booze and by the end of the night a good female bartender will have a bar full of men truly believing that they have a shot. Even after the door guy has cleared these drunken lechers out from the bar as they head home they do so with the confidence that next time they truly will get lucky with their favorite bartender. Although this sounds pretty pathetic it happens at bars all over the world and evidently as much as we as a species adapt and improve ourselves, drunken men believing hot girls half their age are down to bone is a mentality even evolution can’t overcome.

In our modern world which favors gender equality there are few jobs females are at a disadvantage of obtaining other than being president. Men on the other hand find hardships when trying to enter many a job field, especially so in the bar business. Despite the fact that this double standard has been set due in large to ogling men who care more about their spank bank than good service it is still unfair.

It is a fact that finding a job as a male bartender is exponentially more difficult than it is for a woman. I am the proof. When I moved out to California I had four years of bar tending experience along with a year of bar management experience and I couldn’t even get a job at Chili’s. One bar manager looked me dead in the eye and said that he didn’t think he’d ever seen a male apply for a position. I felt the urge to smack him across the face for even sliding me an application and then watching me fill it out before sharing this information with me. Luckily after some lean times a wise man took a chance on my overqualified ass as a busboy and the rest is bar history.

Once men get a leg in behind the bar they have to work twice as hard as a woman to earn a decent wage. I have seen a good looking girl get a hundred dollar tip from a creepy and greasy looking businessman even though it took her ten minutes to acknowledge him and another twenty to figure out how to open his Bud Light. Trust me; no one is ever going to tip me a hundred bucks just to stand there with a confused look on my face no matter how pretty my beard is that day.

I urge you the drunken masses to demand competence over big tits. Don’t stand for shitty service just because some bar owner thinks his office is the casting couch of a cheap porn website. Let’s take our bars back and move forward into a world where bartenders aren’t judged on their jugs but their ability. Let’s forgo fantasies of nymphomaniac female bartenders who will fuck you just for tipping well and move into a reality where every bartender around knows that there is no cranberry juice in a vodka tonic.


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