Posts Tagged ‘patron’

Review Evolution

May 17, 2016

There is a four letter website out there that stands for everything that is wrong with social media. This website allows any asshole with a cell phone to spew hate filled reviews attacking people in the service industry because they are upset that there is no Amber Ale on tap. They seem to have no control over what slanderous rhetoric its users post. Anyone who has ever waited or bussed a table, tended bar, been a floor or general manager or worked the door as a security guard will tell you that 90% of what you read on this website is bullshit usually made up by a user under the influence of alcohol. I understand that speech is free in this country but personally attacking an employee of an establishment you patronize, while drunk and recently ejected, does not equate to freedom of speech in my mind.

I have so many negative reviews about me that it is impossible to count. I have been called both racist and sexist on this site. I have been accused of being a pathetic little man drunk with the power of running a restaurant on this site. I have been referred to as a shameless prick who inexcusably backs his staff on this site. One time some schmuck actually posted a picture of a dog taking a shit and had the nerve to compare me to the pile of dung on this site.

Mind you these nasty things have been written about me because I was just trying to do my job. When was the last time something that happened at your job got blasted out on the internet with the express purpose of making you look like a jackass? Think hard. For me it’s much easier to recall because it happens every several months. If you want to pull me aside and say these awful things to my face that’s fine. It most likely won’t end well but one way or another it will end. Don’t be a coward and run to your laptop or tablet and blatantly make shit up that threatens my livelihood. Once it goes up on this site it is there for the public to read and now not just one person thinks I am all these awful things but the entire world is encouraged to make the same rash judgement.

So, you say to me, “It’s just a silly little website. Nobody cares that much about what is written there. Readers are smart enough to decipher the legitimate reviews versus the bullshit ones.”  First of all, the people who use this site are not that smart. Trust me I deal with them on a daily basis. If they were in a spelling bee versus a stack of bricks I’m taking the bricks, big time. Second of all people do care. I have seen people cry after reading a nasty review that was written about them. I’ve met people in this industry who have lost their job because they got too many bad reviews most of which were bullshit. If people didn’t care what was written on this shitbag site then certain restaurants wouldn’t discount customers who write five star reviews about them.

I have been in or around the restaurant business for 20 plus years and have been in the craft beer industry the last ten and what I have found is that people in this industry care about what they do, a lot. This is a career not some summer job motherfucker and every day I go to work I try to be better than I was the day before. When things don’t go well I lose sleep or drink to excess usually both. When my teammates have a bad day I feel it, because I care about them too. We work long hours on our feet trying extremely hard to provide our patrons with stellar product and service.

To do all that and then have some punk ass permanently stoned college hipster or some Quaalude popping soccer mom who have never waited a table in their life tell the internet that I suck at my job is something I am no longer able to just sit here and take. In fact, a very good friend of mine and I are going to open a restaurant for all these expert reviewers of a business they have never been employed in and it’s going to be called “Go Fuck Yourself” (patent pending). That way when they don’t like how things go down in our house they can reference the sign on the front door.

Service industry people unite. They want to write about us then let’s write about them. There is a website called GULPU.com™ coming to you soon. It’s our site to talk about how awful they are. For now, get stress off your chest with us at https://www.facebook.com/GULPU/

That way the next time some redneck with dip spit dribbling down his chin tries to fight you because you wouldn’t serve his pregnant girlfriend alcohol the real story will be heard too. Oh yeah, I almost forgot “Fuck Yelp”.

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Churchill’s Renaissance

March 2, 2012

On the eve of the third Churchill’s Renaissance I encourage all to take a deep breath in preparation of what promises to be the greatest day in the history of beer in America. Believe me; I know what I’m talking about. I just finished reading a book that reported the history of beer in our fine country and besides the day when my beloved Yuengling expanded their operations down into Tampa I can’t recall a more important day in beer’s history. Our beer lineup is something sculpted from the bust of an ancient Roman warrior with many kills notched on his belt. The food will be irresistible and mouths will hungrily salivate so much people will have to spit before drinking their delicious beer so as not to water them down. There will be spittoons located in various places around the pub so please spit respectfully.

When I leave the pub tonight around 3:00 in the morning there will be overanxious campers setting up in the parking lot eager to gain the first spot in line. While I sleep this line will grow and grow and grow until it reaches down to Denny’s and back. People will be scarfing down breakfast burritos while they game plan the best way to get as many glasses of Churchill’s Finest Hour as possible. Others will work off a makeshift draft list secretly handed to them by a rogue employee and try to decide which ten tasters they should begin with. What they don’t know is that I am the rogue employee who handed them this list they are carefully studying and what they won’t realize until they make it through the pub’s doors is that it is a decoy. No, there will be no cask of Michelob Celebrate, there will be no nitro Bud Light Lime and unfortunately we just ran out of our last keg of 08 Labatt’s Blue.

Renaissance is a celebration of craft beer and food, but it is also a day where we get to celebrate the San Diego beer community. Churchill’s knows what you the general public wants and we strive to pour it down your throats. We plan to offer the best service available and know that our customers will treat us with respect and patience on such a special day. What that means is the following words will be banned from the pub that day: Bro. People using the forbidden word will be forced to drink warm PBR out of a dog bowl we plan on placing on the floor of the porta potty out front. We will allow one slip up per person but the moment your bro count exceeds one prepare for swift and harsh repercussions. We have made this rule not just for us, but for you as well since no one wants to see a forty year old man yelling bro and waving dollar bills in the air in an attempt to order a glass of white zinfandel.

The beers at Renaissance will be strong so be prepared to be drunk. The key will be to continually eat our phenomenal food throughout the day. There will be some over intoxicated people no matter how much food they consume. Please don’t judge them. This is a beer festival featuring many rare beers so to blame someone for indulging a little too much would be unfair. That is until they vomit. As soon as liquids stop entering their mouths and begin exiting them judgment is encouraged. Now this won’t happen often, but it will happen at least once. The key is to stay out of the line of fire. If you witness someone who is sweating, red in the face or shaking uncontrollably notify you nearest Churchill’s employee and we will escort this person out the door and down the street so they may vomit in a safe and isolated place. Failure to notify us may result in a lunch in your lap that wasn’t yours.

All and all Renaissance will be the most fun you’ve had since losing your virginity and I encourage all of you to join us at some point that day. While you may miss Younger or Finest hour there are 5o other incredible beers right behind them. To the dopes I passed the decoy menu off too do not expect an apology and prepare to be ridiculed when you attempt to order a taster of the bourbon barrel aged Stone Light Bro.

The Bad Bartender Chronicles

February 26, 2012

A lot of male bartenders think they are really cool because they work behind the bar. Let’s be honest bartender gigs are hard to come by, especially for men, so any person who has achieved that position should be proud. However, there is a line that is not to be crossed and unfortunately the prestige of pouring drinks gets the better of a lot of guys. These self-entitled fraudulent drink peddlers make the customer feel as if getting served by them should be viewed as an honor no matter how shitty or rude the service is.

I walk up to a bar and the bartender greets me with attitude and a sneer. While I order he looks past me to check out a waitress who is walking by. I order a vodka tonic but instead of hustling to mix my drink he casually walks over to the waitress he was just checking out. He says something that is in his mind witty and gets a courtesy laugh out of the girl who knows if she doesn’t play along her drink tickets will be ignored all night. He then walks over to the ice well and slowly pulls out a glass. A friend of his walks up to the bar and stands next to me. They slap each other five, bang knuckles and then act as if their hands have just exploded. There is an exchange of bros and then he goes and pours this person a beer.

As he hands the beer off they discuss whether or not the waitress is a slut. I can feel myself becoming dumber by listening to these two talk, as if stupidity were an air born disease. He scoops some ice out of the well and without taking his eyes off his buddy goes to put the ice in my drink. Half goes in the glass, the other half spills on the bar. He doesn’t seem to notice.

I hear the printer behind the bar print out a server ticket and watch as he tells his friend to hold on a minute. He then rushes to grab the ticket. Once he does he sets two glasses next to mine. He fills them carefully with ice and then proceeds to pour nice, stiff drinks. He rushes off to put them in the server window. When he returns he picks up his conversation with his buddy. He finally fixes my drink which consists of four ice cubes, half a shot of vodka and a whole lot of tonic. He slams it in front of me and says five dollars.

At first I’m not even sure if the drink is for me because he hasn’t looked at me or paused his conversation. I stare at him and wait for confirmation that we are actually involved in some sort of transaction. A minute passes before he finally looks down at me.

“What bro? I said five dollars.”

I slide him a twenty. He holds it in his hand as his buddy and him now discuss the latest UFC fight. Five minutes pass. Finally, I interrupt and ask for my change. Both of them stare at me with looks of disgust. The bartender scoffs and slowly walks over to the register. He hands me a ten and a five and resumes the conversation with his buddy. To me that means he is either expecting me to not tip or tip him five dollars. Neither of these is a realistic option. I know this arrogant schmuck deserves to be stiffed but not tipping isn’t in my physical makeup. I interrupt his buddy and his meeting of the minds again and ask for change for a five. I receive another scoff and after another minute of conversation he finally obliges. I leave a dollar and curse my tip karma obsession as I realize my tipping this waste of human flesh is simply reinforcing that bartenders can be as shitty or rude as they want and still receive a tip.

However, that dollar is the last one he will get from me as I would rather drink a warm forty of Olde English with a homeless toothless crack head on a street corner than ever stepping foot in that guy’s bar again. This self-entitled dickbag is one of many like him out there so beware. I urge you to be on the lookout for this sort of behavior and when you see it simply leave the establishment you are at and never go back.

You’re Cut Off!

February 19, 2012

I take pride in serving alcohol in a responsible manner and over the years have had to cut off a lot of people. Its funny how once people reach the point of being cut-off they all share common personality traits. There are five stages a drunk goes through when they reach the point of being cut-off. Not every drunk achieves all five stages, but I guarantee most of them will and those that don’t will possess at least one of them.

Stage one is denial.

“I’m not drunk bro.”

“Are you serious? This is only my ninth drink.”

“No I haven’t been drinking elsewhere.That Coors Light can I threw in your ashtray was trash I found on my way in.”

They will argue in favor of their sobriety despite slurred speech and unstable legs that leave them swaying. What’s amazing is that they try so hard to act sober they forget that we are. I am the one who served you those three Long Island’s so I know you’re shitfaced.

Stage two is justification.

“My girlfriend just cheated on me.”

“It’s my bachelor party/birthday/new baby.”

“I’m not driving.”

The driving justification is by far the most commonly used. I applaud the responsibility you are taking in not driving drunk, but that doesn’t mean I’m going to let you pass out in a pool of your own vomit while you wait for a cab ride home. The bottom line is I am not going to risk my livelihood because the person you voted for on American Idol got voted off nor would I because your long lost mother just overdosed on pain killers. It doesn’t matter why, all that matters is you’re cut-off.

Stage three is a mix of bribery, financial posturing and threat of legal action.

“I will pay you seventy-five dollars for a shot of Jager.”

“Do you know who I am? I could buy and sell this place in a heartbeat.”

“I’m calling my lawyer and am going to sue the fuck out of this place.”

It’s funny how when people get really drunk they become extremely wealthy and have a team of lawyers on the ready to financially rape anyone who does their super client wrong. It’s even funnier when that person is a twenty-two year old pretty boy with skinny jeans and an open chest shirt that just ten minutes earlier could barely scrounge together four bucks for a beer of the month. The bottom line is it doesn’t matter how much money you have spent in the past, how much money you were going to spend in the present or how much money you might spend in the future. A good bar sees past money and puts more faith in their reputation than the bottom line.

Stage four is the stage of verbal threats of physical harm.

This stage is most popular with the guys. Once you tell a man he can’t drink for some reason he equates that to you questioning his manhood. In retaliation to their liquid castration they believe fighting is the only answer.  A fight is usually evaded and even if it occurs I will take a sober pair of fists over a drunken pair, especially when there are multiple employees and regulars ready to defend the honor of the bar.

When women engage in this stage it can get downright vulgar. An angry intoxicated woman is one of the most dangerous creatures known to man. Get ready for the curse words to flow and believe it or not expect some physical threat to be involved. They might not threaten that they will fight you, but their “crazy” boyfriends will crush your spine with their pinkie. They will tell you how small your penis is and on occasion accuse you of being a racist, as one blonde hair, blue eyed Italian did, clearly not knowing that my last name is Avella.

Stage five is a total emotional breakdown.

This is my least favorite stage. I would much rather get punched in the face then have to deal with some weeping guy who just wanted to fight me five minutes ago drunkenly sob into my shoulder. There is generally a reference to their justification stage before Niagara Falls officially opens up on their face. This stage can last all night and the level of babysitting involved is nauseating, but necessary. If they slip back to stage four because you are being a dick about them crying then beware of the wounded tear soaked bro now with double public castrations to overcome.

With over a 1000 cut offs on my stat sheet I wouldn’t say I’m an expert, but believe me I am. As an expert and dedicated social researcher I promise to bring more reports from the front lines of human douchebaggery and the absence of sense amongst the over intoxicated masses.

I’m Not Your Brother

September 22, 2011

My name is not “Bro”. I assure you that my mother did not pop me out, take one loving look into my eyes and decide I looked like a “Bro”.  There is an idiot at my bar wearing a flat brimmed baseball cap with the team logo of a team this idiot has never heard of with tats covering his arms and a fat white watch he found in the back of some knock off van screaming repeatedly at the top of his idiot lungs, “Hey Bro”. I see you sitting at my bar watching this idiot wondering if I am “Bro” or if his buddy is “Bro” or if he has an extended network of brothers that don’t seem to respond to being called “Bro”. Don’t be mistaken, he is most certainly talking to me. However, I assure you “Bro” is not something you as a polite well-mannered bar patron should ever call me. I know, it’s hard to believe “Bro” is not my name when this idiot uses it like he’s an old buddy of mine who just happened to stroll into my bar and can’t wait to call me over to chat me up. That’s not the case, because if it was he would be saying “Hey Jon” and he definitely wouldn’t be repeatedly yelling this at the top of his lungs. I get it. This idiot is at a bar acting as if it’s his first time and wants a drink as fast as humanly possible because the faster he can get the first one and not tip the sooner he can chug it and order another one and not tip. There is a pecking order when it comes to who a bartender will serve and in what order. Yelling “Hey Bro”, “Bartender”, “Hey Sweety”,  “Yo Dude”, “Barkeep” or “Garcon” repeatedly and at the top of your lungs assures you that you will permanently remain at the bottom of that pecking order. This idiot could walk up to an empty bar and if he attempts to call me to attention in such an abrupt or rude manner he will wait for his drink. Believe me, my hustling to serve that idiot a Bud Light with a shot of Jager for no tip is not my number one priority. The couple that walked up after the screaming idiot with a smile and a simple “Hello” is already paid and walking away, drinks in their hands before the idiot even realizes he got skipped because he were so damn busy yelling “Hey Bro”. My tip for you is to avoid people like the one I’ve described above at all costs. Leave the likes of them to me and the large man who stands on the door and keeps all of us drunks safe and happy as we laugh at the fool who can’t figure out why him and his “broes” glasses are empty.


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