Posts Tagged ‘service industry’

Review Evolution

May 17, 2016

There is a four letter website out there that stands for everything that is wrong with social media. This website allows any asshole with a cell phone to spew hate filled reviews attacking people in the service industry because they are upset that there is no Amber Ale on tap. They seem to have no control over what slanderous rhetoric its users post. Anyone who has ever waited or bussed a table, tended bar, been a floor or general manager or worked the door as a security guard will tell you that 90% of what you read on this website is bullshit usually made up by a user under the influence of alcohol. I understand that speech is free in this country but personally attacking an employee of an establishment you patronize, while drunk and recently ejected, does not equate to freedom of speech in my mind.

I have so many negative reviews about me that it is impossible to count. I have been called both racist and sexist on this site. I have been accused of being a pathetic little man drunk with the power of running a restaurant on this site. I have been referred to as a shameless prick who inexcusably backs his staff on this site. One time some schmuck actually posted a picture of a dog taking a shit and had the nerve to compare me to the pile of dung on this site.

Mind you these nasty things have been written about me because I was just trying to do my job. When was the last time something that happened at your job got blasted out on the internet with the express purpose of making you look like a jackass? Think hard. For me it’s much easier to recall because it happens every several months. If you want to pull me aside and say these awful things to my face that’s fine. It most likely won’t end well but one way or another it will end. Don’t be a coward and run to your laptop or tablet and blatantly make shit up that threatens my livelihood. Once it goes up on this site it is there for the public to read and now not just one person thinks I am all these awful things but the entire world is encouraged to make the same rash judgement.

So, you say to me, “It’s just a silly little website. Nobody cares that much about what is written there. Readers are smart enough to decipher the legitimate reviews versus the bullshit ones.”  First of all, the people who use this site are not that smart. Trust me I deal with them on a daily basis. If they were in a spelling bee versus a stack of bricks I’m taking the bricks, big time. Second of all people do care. I have seen people cry after reading a nasty review that was written about them. I’ve met people in this industry who have lost their job because they got too many bad reviews most of which were bullshit. If people didn’t care what was written on this shitbag site then certain restaurants wouldn’t discount customers who write five star reviews about them.

I have been in or around the restaurant business for 20 plus years and have been in the craft beer industry the last ten and what I have found is that people in this industry care about what they do, a lot. This is a career not some summer job motherfucker and every day I go to work I try to be better than I was the day before. When things don’t go well I lose sleep or drink to excess usually both. When my teammates have a bad day I feel it, because I care about them too. We work long hours on our feet trying extremely hard to provide our patrons with stellar product and service.

To do all that and then have some punk ass permanently stoned college hipster or some Quaalude popping soccer mom who have never waited a table in their life tell the internet that I suck at my job is something I am no longer able to just sit here and take. In fact, a very good friend of mine and I are going to open a restaurant for all these expert reviewers of a business they have never been employed in and it’s going to be called “Go Fuck Yourself” (patent pending). That way when they don’t like how things go down in our house they can reference the sign on the front door.

Service industry people unite. They want to write about us then let’s write about them. There is a website called GULPU.com™ coming to you soon. It’s our site to talk about how awful they are. For now, get stress off your chest with us at https://www.facebook.com/GULPU/

That way the next time some redneck with dip spit dribbling down his chin tries to fight you because you wouldn’t serve his pregnant girlfriend alcohol the real story will be heard too. Oh yeah, I almost forgot “Fuck Yelp”.

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10 Server Commandments

May 3, 2013

The service you get when you go out to eat dinner a lot of times can make or break your experience. No matter how good the food is if I repeatedly get bad service from the same place I will stop going. Bad service creates an uncomfortable ambiance and can be insulting. In the service industry your livelihood is the gratuity you receive for your service and you have to earn it every day.

Granted as someone who works in the industry you would expect me to be a very hard man to please and at times I can be. But if you ask anyone who currently works as a server they will all agree their fellow service industry employees are usually the best tippers. I believe in tip karma and in order to maintain balance in our strange world I always take care of my brethren. When I get bad service I tip twenty percent. When I get good service I am most likely going to help make your night and quite possibly your weekend.

In order to consistently make twenty percent as a server there are ten basic rules to follow to keep your customer fat, drunk and generous. When I say basic I am not saying being a server is easy because that couldn’t be further from the truth. Being a server is like having to run over hot coals for four to six hours straight while screaming customers jab your sides with javelins. When things go wrong servers usually get blamed by the customer, the kitchen and their manager so on a nightly basis there are multiple people to please.

That being said these basic rules I am about to lay out are easy enough that a blind monkey with one arm could execute them. That is why when a seemingly normal human cannot follow the ten basic commandments of being an efficient and successful server it is very frustrating. To be in the presence of blatant ignorance and stupidity angers me to no end especially when the person portraying these traits expects me to give them money for their services.

So to all you servers out there who can’t figure out why you average six percent in tips I give you the Ten Server Commandments:

Rule One:  Act like you like your job. Now I know a lot of servers hate their jobs for various different reasons and that’s okay. People in every field of employment hate their jobs. However, when the hatred you have for your job reaches a table of customers it is not okay. Part of being a good server is making your customer believe that there is no place in the world you would rather be and there is nothing you would rather be doing then serving them food. If you hate serving so much that you can’t fake it for intervals of less then a minute when dealing with my table it is time for you to choose a new career.

Rule Two:  Never, ever under any circumstance chew gum while serving me. The second I see you pop a bubble I will be asking for my check and leaving. I don’t know if there is something that makes me angrier than having someone taking my order as they noisily and rudely chew on gum like a cow chomping on grass.

Rule Three:  Do not camp at my table. It’s one thing to be friendly and engaging, it’s another to tell me your life story including how your baby daddy just left you again and that your second kid might have to go without for his birthday because the restaurant has been slow. I don’t care. Believe me. If I wanted to talk to someone as I ate I would have sat at the bar.

Rule Four: Be sober. I know this seems like common sense but you would be shocked at how many restaurant employees across the world show up shitfaced to work on a regular basis. If you reek like vodka red bull’s and shots of fireball and continually sway as you try to focus on how I want my burger cooked than I will most likely let your clueless manager who couldn’t manage their way out of a wet paper bag with scissors in their hands know that their employee is intoxicated and costing them business.

Rule Five: Write everything down. I don’t care if you have been waiting tables for your entire life and claim to be able to recite every order you have ever taken if you don’t have a pen and paper out I automatically assume that my order will be fucked up.

Rule Six: Always keep whatever beverage or beverages I have in front of me full. This might be the most important rule to me. Keeping me full of my beverage of choice keeps me happy and makes me more generous when the bill arrives.

Rule Seven: Never blame the kitchen. I hate it when after my food runs long or comes out wrong the first thing the sorry no account server says is, “Sorry, the kitchen’s been fucking up all day I don’t know what’s wrong with them.” This immediately says to me that you are terrible at your job because you just threw the person who works five times as hard as you and makes twenty times less money under the bus in hopes that your fuck up won’t affect your tip.

Rule Eight: Don’t disappear. Sometimes once food gets dropped a server will automatically assume that their guests who are eating are good to be left unattended to for a while. This is a mistake. Once I start eating that’s when I start needing help. As I eat I drink so please reference Rule Six. If my beer glass stays empty for over five minutes because you are out back smoking or talking to your girlfriend if and when you return to my table you will be entering into an extremely hostile situation.

Rule Nine: Don’t drop my check until I ask you to. Nothing says you want me to leave and fast more then giving me my check before I’ve asked for it. Just because I finished my eighth beer does not mean I am done for the evening. At the diner during breakfast fine no problem drop away, but during dinner service keep that check open and in your apron until I say differently.

Rule Ten: Don’t check the tip right in front of me. If I am still at my table and the only thing keeping you from getting off work is grabbing my check book so you can finish your checkout than by all means swipe it off my table. However, do not open the book in front of me so you can read the tip line on my credit card receipt or count the change I left you for the effort. This is offensive and bush league and the next time it happens to me I am taking my tip back.

If you are a server and you follow the Ten Server Commandments then myself and people like me who over tip on a regular basis out of fear of an invisible karmic force that rules our universe will not only tip you fat but we will also continue to come back.

GULPU.com Launch Update

April 7, 2012

As CEO of GuerillaDeSwine Productions the parent company of GULPU.com I would like to personally thank everyone out there for being so patient in regards to the release of the GULPU website. I am pleased to say that we have finally found a web designer crazy enough to work with us. He nailed the swimsuit competition and completed the aquatic obstacle course in record time. Now that he has signed the contract he is under my control. He will be working twenty three hour days with a shit, shower, sleep and smoke break all rolled into his one hour of down time. This may sound extreme but our scientists here have found that people work harder when they are miserable.

What this means to you, the general public, is that GULPU.com will be up in no time so start getting your reviews ready. I recommend you organize your reviews from worst to best. That way the really big douchebags will be exposed as putrid individuals immediately. For example, if you come across a skankified college student who thinks it’s okay for twenty-two year olds to dump ranch and ketchup into a pint glass just so a busboy has to clean it up definitely post her review immediately in an effort to save a future busboy from extra work when he happens upon this frosty bitch.

That’s what GULPU.com is all about. We are here to help you help your fellow man. By calling out a customer who clearly has no clue what it means to be a respectful and contributing member of society they may read it and say, “you know what I am a raging bitch.” Sometimes this will work and sometimes it won’t but if it stops one fucktard from whistling at a bartender think what a great contribution you have just made to society.

The more people who read or leave reviews on GULPU.com the stronger we as working folk will become. Banding together against the evil tyranny that makes up seventy percent of the consumer public will form a bond no frat boy’s self-entitled attitude will ever be able to break. In order to strengthen our GULPU community as soon as possible it would be wise to begin to spread the word about GULPU.com to your family, friends, fuckmates, co-workers, as well as any random employee of all restaurants, bars, taverns, pubs, retail stores, video stores, call centers, any customer support or really any job or industry that has the word customer in its title that you may come in contact with.

We here at GuerillaDeSwine Productions appreciate your support and would like to reward our most loyal customers. In an effort to do so we will be offering a prize for the first twenty people to leave reviews on GULPU.com once the website is up and fully functional. That’s right; the first twenty people to post their precious words on our site will receive a rare gift package!

This gift package includes a GULPU LAUNCH tee-shirt signed by Mr. GuerillaDeSwine himself. (The signature is optional). There will only be twenty of these release tee-shirts and they will be cooler than the GULPU.com tee-shirts we will have available for purchase to the general public. In addition to these one-time only specialty tee-shirts GULPU.com’s first twenty participants will receive an invitation to the GULPU Website Release Pool Party where the invitees will get to meet and swim with the lead singer of The Paragraphs, the band that insanely popular local magazine Happy Endings called, “The most kick-ass band in North County.” In addition to getting to meet a local celebrity there will be good beer, stiff cocktails, tasty BBQ and all the cornhole you can handle.

So start documenting all the evil shit the people you serve have ever done to you and be a part of the GULPU community. Alert as many other people as possible about our future existence so that the inaugural release becomes a successful one. Our success helps you and anyone who has ever ended a double by sucking vomit out of a sink with a shopvac. Be one of the first twenty GULPU reviewers and receive the prize package of a lifetime. Most importantly remember that the next time a scumbag squeezes your ass then stiffs you because you asked him to leave GULPU is here to help you fight back.

The Bad Bartender Chronicles

February 26, 2012

A lot of male bartenders think they are really cool because they work behind the bar. Let’s be honest bartender gigs are hard to come by, especially for men, so any person who has achieved that position should be proud. However, there is a line that is not to be crossed and unfortunately the prestige of pouring drinks gets the better of a lot of guys. These self-entitled fraudulent drink peddlers make the customer feel as if getting served by them should be viewed as an honor no matter how shitty or rude the service is.

I walk up to a bar and the bartender greets me with attitude and a sneer. While I order he looks past me to check out a waitress who is walking by. I order a vodka tonic but instead of hustling to mix my drink he casually walks over to the waitress he was just checking out. He says something that is in his mind witty and gets a courtesy laugh out of the girl who knows if she doesn’t play along her drink tickets will be ignored all night. He then walks over to the ice well and slowly pulls out a glass. A friend of his walks up to the bar and stands next to me. They slap each other five, bang knuckles and then act as if their hands have just exploded. There is an exchange of bros and then he goes and pours this person a beer.

As he hands the beer off they discuss whether or not the waitress is a slut. I can feel myself becoming dumber by listening to these two talk, as if stupidity were an air born disease. He scoops some ice out of the well and without taking his eyes off his buddy goes to put the ice in my drink. Half goes in the glass, the other half spills on the bar. He doesn’t seem to notice.

I hear the printer behind the bar print out a server ticket and watch as he tells his friend to hold on a minute. He then rushes to grab the ticket. Once he does he sets two glasses next to mine. He fills them carefully with ice and then proceeds to pour nice, stiff drinks. He rushes off to put them in the server window. When he returns he picks up his conversation with his buddy. He finally fixes my drink which consists of four ice cubes, half a shot of vodka and a whole lot of tonic. He slams it in front of me and says five dollars.

At first I’m not even sure if the drink is for me because he hasn’t looked at me or paused his conversation. I stare at him and wait for confirmation that we are actually involved in some sort of transaction. A minute passes before he finally looks down at me.

“What bro? I said five dollars.”

I slide him a twenty. He holds it in his hand as his buddy and him now discuss the latest UFC fight. Five minutes pass. Finally, I interrupt and ask for my change. Both of them stare at me with looks of disgust. The bartender scoffs and slowly walks over to the register. He hands me a ten and a five and resumes the conversation with his buddy. To me that means he is either expecting me to not tip or tip him five dollars. Neither of these is a realistic option. I know this arrogant schmuck deserves to be stiffed but not tipping isn’t in my physical makeup. I interrupt his buddy and his meeting of the minds again and ask for change for a five. I receive another scoff and after another minute of conversation he finally obliges. I leave a dollar and curse my tip karma obsession as I realize my tipping this waste of human flesh is simply reinforcing that bartenders can be as shitty or rude as they want and still receive a tip.

However, that dollar is the last one he will get from me as I would rather drink a warm forty of Olde English with a homeless toothless crack head on a street corner than ever stepping foot in that guy’s bar again. This self-entitled dickbag is one of many like him out there so beware. I urge you to be on the lookout for this sort of behavior and when you see it simply leave the establishment you are at and never go back.

GULPU Quick Tips

February 11, 2012

The craze over GULPU.com has reached a fevered pitch. We are so overwhelmed with your submissions we still haven’t had the opportunity to launch the official website. We beg of you to remain patient. With the help of our parent company GuerillaDeSwine Productions we are currently interviewing web designers to get GULPU.com off the ground. We haven’t had any luck yet. The interview usually falls apart right around the swimsuit competition which is the ninth stage of the official GuerillaDeSwine Productions hiring process. Never fear we are confident that we will come across the right designer to bring GULPU.com to life. Anyone interested please send your resume plus head shots to HR@GuerillaDeSwineProductions.com with the headline of GULPU.com web monkey.

In the meantime we at GULPU.com have come to realize that since we understand what it means to be a shitty customer it is our moral duty to offer hints to help the general public as to how they can improve themselves as consumers. It is our goal to eliminate ignorant and rude behavior completely from the business world. In order to do this we compiled a team of experts the likes of which this world has never seen. We locked these experts in a room without windows and fed them raw meat and booze for seven hours a day for seven days. As a result they came up with three tips to help the general public be better at getting served.

It all starts with common sense. We all have it, allegedly, so use it. If you order a well done burger, don’t complain that it is overcooked. Check that; don’t order a well done burger. If there isn’t any food left on your plate you probably won’t be receiving a refund, so don’t bother asking. Long Island Iced Teas are strong so if you order one and then complain that it is too strong that complaint will most likely fall upon deaf ears. When at a bar have both your ID and money out. Competent bartenders take pride in getting you your drink as fast as possible and would appreciate the same common courtesy. Nothing frustrates a bartender more than watching some fucktard dig through their wallet for five minutes searching for payment for a product that’s already delivered. That sort of stupidity is a good way to get ignored for the duration of your evening.

Next up is politeness. Unfortunately due to the high number of parents who are intellectually ill-equipped to raise a child the notion of being polite has been lost on several generations of customers. Being polite is simple and is always more pleasurable then being rude. What that means is don’t whistle or snap your fingers, don’t bang on the bar, don’t roll your empty bottle around and don’t wave money in people’s faces. Don’t yell, and more importantly certainly don’t yell baby, bro, barkeep, wench or garcon. Now, most of the people dumb enough to do stuff like that truly believe that not only are they funny but that they are endearing themselves to the person who is serving them. That is a lie and acting like a jackass will never get you anything but skipped.

Lastly, please don’t ask stupid questions. We can’t stress how important this particular quick tip is. When you ask a stupid question not only does someone have to take the time to listen to your asinine question, but they then have to offer an answer that will be a failed attempt at not embarrassing you. Our experts came up with several examples.

A man approaches the bar. He nods over to the jukebox.

“Does your jukebox play music?”

Another guy walks up to a bar with fifty taps.

“Do you guys sell pints of beer?”

A girl calls the restaurant on Christmas Day and upon someone answering the phone asks, “Are you guys open?”

This may sound like a logical way to find out if a place is open on a holiday, but I assure you that someone isn’t at work on a day the business is closed answering the phone just to tell people they aren’t open. If someone is there to answer the phone that means the place is open.

We know that some of you with actual working brains will say that these rules seem like they are easy enough to be left unspoken. Unfortunately for every one person who gets it there are ten bros lined up right behind you ready to make our lives miserable. We at GULPU.com urge people to share these rules with their friends so that we as a society can improve the lives of service industry people everywhere.


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