Posts Tagged ‘tip’

10 Server Commandments

May 3, 2013

The service you get when you go out to eat dinner a lot of times can make or break your experience. No matter how good the food is if I repeatedly get bad service from the same place I will stop going. Bad service creates an uncomfortable ambiance and can be insulting. In the service industry your livelihood is the gratuity you receive for your service and you have to earn it every day.

Granted as someone who works in the industry you would expect me to be a very hard man to please and at times I can be. But if you ask anyone who currently works as a server they will all agree their fellow service industry employees are usually the best tippers. I believe in tip karma and in order to maintain balance in our strange world I always take care of my brethren. When I get bad service I tip twenty percent. When I get good service I am most likely going to help make your night and quite possibly your weekend.

In order to consistently make twenty percent as a server there are ten basic rules to follow to keep your customer fat, drunk and generous. When I say basic I am not saying being a server is easy because that couldn’t be further from the truth. Being a server is like having to run over hot coals for four to six hours straight while screaming customers jab your sides with javelins. When things go wrong servers usually get blamed by the customer, the kitchen and their manager so on a nightly basis there are multiple people to please.

That being said these basic rules I am about to lay out are easy enough that a blind monkey with one arm could execute them. That is why when a seemingly normal human cannot follow the ten basic commandments of being an efficient and successful server it is very frustrating. To be in the presence of blatant ignorance and stupidity angers me to no end especially when the person portraying these traits expects me to give them money for their services.

So to all you servers out there who can’t figure out why you average six percent in tips I give you the Ten Server Commandments:

Rule One:  Act like you like your job. Now I know a lot of servers hate their jobs for various different reasons and that’s okay. People in every field of employment hate their jobs. However, when the hatred you have for your job reaches a table of customers it is not okay. Part of being a good server is making your customer believe that there is no place in the world you would rather be and there is nothing you would rather be doing then serving them food. If you hate serving so much that you can’t fake it for intervals of less then a minute when dealing with my table it is time for you to choose a new career.

Rule Two:  Never, ever under any circumstance chew gum while serving me. The second I see you pop a bubble I will be asking for my check and leaving. I don’t know if there is something that makes me angrier than having someone taking my order as they noisily and rudely chew on gum like a cow chomping on grass.

Rule Three:  Do not camp at my table. It’s one thing to be friendly and engaging, it’s another to tell me your life story including how your baby daddy just left you again and that your second kid might have to go without for his birthday because the restaurant has been slow. I don’t care. Believe me. If I wanted to talk to someone as I ate I would have sat at the bar.

Rule Four: Be sober. I know this seems like common sense but you would be shocked at how many restaurant employees across the world show up shitfaced to work on a regular basis. If you reek like vodka red bull’s and shots of fireball and continually sway as you try to focus on how I want my burger cooked than I will most likely let your clueless manager who couldn’t manage their way out of a wet paper bag with scissors in their hands know that their employee is intoxicated and costing them business.

Rule Five: Write everything down. I don’t care if you have been waiting tables for your entire life and claim to be able to recite every order you have ever taken if you don’t have a pen and paper out I automatically assume that my order will be fucked up.

Rule Six: Always keep whatever beverage or beverages I have in front of me full. This might be the most important rule to me. Keeping me full of my beverage of choice keeps me happy and makes me more generous when the bill arrives.

Rule Seven: Never blame the kitchen. I hate it when after my food runs long or comes out wrong the first thing the sorry no account server says is, “Sorry, the kitchen’s been fucking up all day I don’t know what’s wrong with them.” This immediately says to me that you are terrible at your job because you just threw the person who works five times as hard as you and makes twenty times less money under the bus in hopes that your fuck up won’t affect your tip.

Rule Eight: Don’t disappear. Sometimes once food gets dropped a server will automatically assume that their guests who are eating are good to be left unattended to for a while. This is a mistake. Once I start eating that’s when I start needing help. As I eat I drink so please reference Rule Six. If my beer glass stays empty for over five minutes because you are out back smoking or talking to your girlfriend if and when you return to my table you will be entering into an extremely hostile situation.

Rule Nine: Don’t drop my check until I ask you to. Nothing says you want me to leave and fast more then giving me my check before I’ve asked for it. Just because I finished my eighth beer does not mean I am done for the evening. At the diner during breakfast fine no problem drop away, but during dinner service keep that check open and in your apron until I say differently.

Rule Ten: Don’t check the tip right in front of me. If I am still at my table and the only thing keeping you from getting off work is grabbing my check book so you can finish your checkout than by all means swipe it off my table. However, do not open the book in front of me so you can read the tip line on my credit card receipt or count the change I left you for the effort. This is offensive and bush league and the next time it happens to me I am taking my tip back.

If you are a server and you follow the Ten Server Commandments then myself and people like me who over tip on a regular basis out of fear of an invisible karmic force that rules our universe will not only tip you fat but we will also continue to come back.

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Tony D., East Vista, CA. GULPU

April 28, 2012

A husband and wife walk into the bar. He is a fifty year old wearing a Hawaiian shirt half buttoned and she is homely and half his age. She is pushing a stroller with their child inside it. Most bars aren’t kid friendly, but since our establishment is both a restaurant and a pub we encourage families to be comfortable there. In fact a lot of our regulars bring in their sweet, well-mannered and well-behaved children all the time and not only do we as employees embrace them but other customers do as well.

This is why when this man strolled up with his kid and his darts no one really thought much of it. He approaches the bar. After waiting less than a minute he grows impatient and begins waving his cash in the air. I walk over to him.

“Jack and Coke. And whatever she wants,” he says.

He points over his shoulder at the woman he walked in with who is frantically trying to find a safer place than a crowded dart room in a busy pub for her to store her child. As she does she dodges darts until she finally finds a safe corner for her kid and her to sit. She begins to order, but does so in what sounded like German. She spoke as if she expected me to understand her. I stopped her finally and began to respond in English. She held up her finger and waved it in my face before turning and calling for the man in the Hawaiian shirt. He was playing darts so it took a minute to get his attention. She waved him over. He leaned on the bar, annoyed.

“I said a Jack and Coke.”

“Right, what is she having?” I asked pointing at his wife.

He nodded.

“Vodka Tonic. Make it the cheap stuff.”

I made their drinks and by the time I returned he was back to playing darts. I placed the drinks in front of the foreigner and told her it was nine dollars. She stared blankly at me. I motioned money with my fingers and she finally got it pulling out a twenty. I gave her some change which she pocketed.

Then the crying began. It started out quietly and brief, but slowly transformed into the sound of a constant scream. It was the kid. I scanned the bar and received annoyed looks from my happy hour regulars. The screaming stopped but continued to ring in my ears for several seconds longer. The guy returns with an empty glass.

“I don’t think there was any whiskey in that drink so make this one a double,” he says as he waves his money in my face.

I pull out a glass and a shot glass. I measure the drink to exactly two ounces and top it off with coke. He pays without tipping.

“Do you guys have any snacks? She’s hungry,” he says as he nods to his mail order bride.

I slide him a menu. He slides it back.

“No, no, I meant like peanuts or crackers or something.”

“No we do not, sir.”

“What kind of restaurant is this?”

He goes back to playing darts. I serve some other people when out of the corner of my eye I see him standing halfway in the doorway to the kitchen. I rush over and find him harassing the kitchen staff for soup crackers which unfortunately they give to him. I inform the man he is not to be bothering the kitchen and he walks away without acknowledging me.

I return to the bar and see that his wife is dousing the soup crackers in Tabasco sauce and shoving them down her throat. The screaming begins again shortly after that. The mother tries to console the child but to no avail. The father keeps playing darts not even looking over at her or the child. He returns to the bar and orders another double. I inform him that it would be appreciated if he could get the kid to stop screaming. He shrugs me off and returns to the dart board again without leaving a tip.

The screaming stops and everyone sitting at the bar and those sitting in the section of tables to the left of the dartboard release a collective sigh of relief to be free from the piercing sound of an angry child. He orders another double without tipping. Five minutes later the screaming starts right back up. The mother has since given up and stares blankly off into space while the father never acknowledges either one of them.

This happened every Friday for a month straight. It was to the point that customers were complaining about the noise. Both parents had been warned every week, but finally it became too much to bare. I was forced to walk out from behind the bar, pull the man to the side and inform him that his five year old child was 86ed from the establishment. He looked shocked. He glanced over at his screaming child briefly before turning back to me.

“If they wait out front can I stay?”

After fighting off the urge to call Child Protective Services I sent the whole fucked up family packing and thankfully have not seen them since.

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The Bad Bartender Chronicles

February 26, 2012

A lot of male bartenders think they are really cool because they work behind the bar. Let’s be honest bartender gigs are hard to come by, especially for men, so any person who has achieved that position should be proud. However, there is a line that is not to be crossed and unfortunately the prestige of pouring drinks gets the better of a lot of guys. These self-entitled fraudulent drink peddlers make the customer feel as if getting served by them should be viewed as an honor no matter how shitty or rude the service is.

I walk up to a bar and the bartender greets me with attitude and a sneer. While I order he looks past me to check out a waitress who is walking by. I order a vodka tonic but instead of hustling to mix my drink he casually walks over to the waitress he was just checking out. He says something that is in his mind witty and gets a courtesy laugh out of the girl who knows if she doesn’t play along her drink tickets will be ignored all night. He then walks over to the ice well and slowly pulls out a glass. A friend of his walks up to the bar and stands next to me. They slap each other five, bang knuckles and then act as if their hands have just exploded. There is an exchange of bros and then he goes and pours this person a beer.

As he hands the beer off they discuss whether or not the waitress is a slut. I can feel myself becoming dumber by listening to these two talk, as if stupidity were an air born disease. He scoops some ice out of the well and without taking his eyes off his buddy goes to put the ice in my drink. Half goes in the glass, the other half spills on the bar. He doesn’t seem to notice.

I hear the printer behind the bar print out a server ticket and watch as he tells his friend to hold on a minute. He then rushes to grab the ticket. Once he does he sets two glasses next to mine. He fills them carefully with ice and then proceeds to pour nice, stiff drinks. He rushes off to put them in the server window. When he returns he picks up his conversation with his buddy. He finally fixes my drink which consists of four ice cubes, half a shot of vodka and a whole lot of tonic. He slams it in front of me and says five dollars.

At first I’m not even sure if the drink is for me because he hasn’t looked at me or paused his conversation. I stare at him and wait for confirmation that we are actually involved in some sort of transaction. A minute passes before he finally looks down at me.

“What bro? I said five dollars.”

I slide him a twenty. He holds it in his hand as his buddy and him now discuss the latest UFC fight. Five minutes pass. Finally, I interrupt and ask for my change. Both of them stare at me with looks of disgust. The bartender scoffs and slowly walks over to the register. He hands me a ten and a five and resumes the conversation with his buddy. To me that means he is either expecting me to not tip or tip him five dollars. Neither of these is a realistic option. I know this arrogant schmuck deserves to be stiffed but not tipping isn’t in my physical makeup. I interrupt his buddy and his meeting of the minds again and ask for change for a five. I receive another scoff and after another minute of conversation he finally obliges. I leave a dollar and curse my tip karma obsession as I realize my tipping this waste of human flesh is simply reinforcing that bartenders can be as shitty or rude as they want and still receive a tip.

However, that dollar is the last one he will get from me as I would rather drink a warm forty of Olde English with a homeless toothless crack head on a street corner than ever stepping foot in that guy’s bar again. This self-entitled dickbag is one of many like him out there so beware. I urge you to be on the lookout for this sort of behavior and when you see it simply leave the establishment you are at and never go back.

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